Refund Policy

Refunds are available in the following circumstances: (a) 3-Day Satisfaction Guarantee — new customers who purchase a subscription or Pay-As-You-Go credit package for the first time may request a full refund within 72 hours of purchase, provided that cumulative bandwidth consumption does not exceed 100 MB. This guarantee applies once per customer entity and may not be claimed by customers who have previously held an account under a different email address or company name. (b) Service Outages — where a documented, ProxyCrown-acknowledged outage causes the service to be unavailable for more than 4 consecutive hours within a single calendar month, affected subscription customers are entitled to a pro-rata service credit equivalent to the downtime period, applied to the next billing cycle. (c) Duplicate Charges — where our billing system erroneously charges the same invoice twice, the duplicate charge will be refunded in full within 5 business days of confirmation.

The following are non-refundable in all circumstances: (a) subscription fees for periods already commenced (beyond the 3-day guarantee window); (b) Pay-As-You-Go credits that have been partially or fully consumed; (c) fees for add-on services such as dedicated IPs, private pools, or enterprise onboarding; (d) setup or configuration fees where any portion of the service has been delivered; (e) credits issued as compensation for a prior dispute or service credit; (f) purchases made after a previous chargeback, fraud dispute, or policy violation has been recorded on the account. Refunds are not granted due to a change of mind, failure to cancel before an automatic renewal where prior notice was provided, or inability to use the service resulting from the customer's own technical environment.

You may cancel your subscription at any time through the dashboard or by contacting support@proxycrown.com. Cancellation stops automatic renewal; you retain full access to the service until the end of the current paid billing cycle. Cancellation does not entitle you to a refund of any fees already paid for the current period, except within the 3-day satisfaction guarantee window described above. For annual subscriptions, we recommend cancelling at least 7 days before the renewal date to ensure the cancellation is processed before the next charge. Following cancellation, your account data is retained for 30 days and then deleted in accordance with our Privacy Policy.

Unused Pay-As-You-Go credits remain on your account indefinitely while your account is in good standing. Credits are forfeited upon voluntary account closure and are not redeemable for cash. If ProxyCrown permanently discontinues the Pay-As-You-Go product with less than 60 days' notice, any remaining unused credit balance will be refunded in full to the original payment method. Credits purchased under promotional pricing (e.g., bonus credits or limited-time discounts) are not refundable.

If you believe you have been charged more than once for the same invoice or transaction, please contact billing@proxycrown.com within 30 days of the charge with your account email and the relevant payment receipt or invoice numbers. We will investigate and, upon confirming the duplicate charge, process a full refund to the original payment method within 5 business days. If you have initiated a dispute with your card issuer before contacting us, we may be unable to process a direct refund until the dispute is resolved.

ProxyCrown actively monitors for signs of payment fraud, including use of stolen card details, account sharing to exploit the satisfaction guarantee, or repeated account creation to claim multiple first-purchase refunds. Where we detect or reasonably suspect fraudulent refund activity, we reserve the right to deny the refund request, immediately suspend the account, and report the matter to the relevant payment network and law enforcement. Any customer found to have submitted a fraudulent refund claim forfeits all remaining credits and subscription entitlements without compensation.

We encourage customers to contact our support team before initiating a chargeback with their bank or card issuer. Unwarranted chargebacks cause direct financial harm and administrative burden. If a chargeback is initiated for a charge that is valid under this policy, ProxyCrown will provide compelling evidence to the payment network disputing the chargeback, including transaction logs, service usage records, and communications history. Accounts subject to a chargeback that is subsequently resolved in ProxyCrown's favour will be permanently suspended. Customers who initiate a chargeback waive the right to the 3-day satisfaction guarantee and any future goodwill credits.

To request a refund, email billing@proxycrown.com with the subject line "Refund Request — [Your Account Email]". Include your account email address, the date and amount of the charge, the payment receipt or invoice number (found in your dashboard under Billing), and a brief description of the reason for the request. We will acknowledge your request within 1 business day and provide a resolution within 5 business days. All refund decisions are subject to the conditions set out in this policy.

Approved refunds are returned to the original payment method used at the time of purchase. Credit card refunds are typically processed by our payment provider within 2 business days; however, the time for funds to appear on your statement depends on your card-issuing bank and may take up to 10 business days. We do not offer refunds in the form of cryptocurrency, bank wire transfers, or alternative payment methods other than the original method of payment.